VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    "VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier."

    Ryan Burtch, Cameo Solutions

  • FlexITy

    "VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks." Read more

    Mark Hayward, Vice President of Operations and IS Deployment, FlexITy

VOSS Customers

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Latest from VOSS

  • Industry Events

    NetworX Summit 2019

    Jan 10-11, 2019
    New Delhi, India
    HCL Networks Practice is hosting an event named ‘NetworX Summit 2019’, to help its networks engineers and architects prepare for the new and the next technologies, solutions, and skills. VOSS is a proud sponsor of NetworX, reaching over 600 HCL networks engineers and architects, leaders, and practitioners who are instrumental in creating and adding value to the customers’ IT environment.

    Find out more

  • VOSS Press Coverage

    How Big Data Analytics Will Transform UC Migrations

    Read an article written by Chris May, and published by NoJitter, explaining that organizations that are looking to move to the cloud should consider the migration process as part of their selection criteria. 

  • VOSS Press Releases

    VOSS Solutions Announces First Customers Deploy VOSS-4-UC Northbound Integration Module

    Enables Service Providers to Automate Billing Processes and Deliver Real Operational Efficiency and Agility Gains
  • VOSS Press Releases

    Bucher + Suter Transitions from CUCDM to VOSS-4-UC to Optimize its Dynamic and Agile Cloud Communications Platform

    Tuesday October 2, 2018 – Reading UK - Today, VOSS Solutions announced that Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC. By creating a direct relationship with VOSS, Bucher + Suter will be able to operate a much more agile cloud communications platform, allowing the company to quickly respond to changes in market conditions.

    Bucher +Suter AG (b+s) is a global provider of contact center and unified communications (UC) solutions and services, helping contact centers achieve their business goals across a wide range of industries. With corporate offices located in Switzerland, Germany and the USA, b+s is a value-added reseller and systems integrator for Cisco contact centers and collaboration solutions.

    b+s first deployed HCS in 2016, offering Cisco collaboration applications to large enterprises from a cloud-based platform in a subscriber-based "as a service" model. b+s took the decision to deploy Shared Architecture from Cisco (Cisco HCS-SA), to enable the company to create a new UCaaS model for its reseller network, to target small and medium sized customers at a more affordable price. HCS-SA is innovative in that it shares a UC cluster with multiple tenants and allows end user onboarding to be automated, both of which lead to impressive operational savings. HCS-SA is designed to serve customers with less than 100 users, however nothing prevents it from serving larger customers as well.

    b+s chose to transition the management of its entire cloud communications environment to VOSS-4-UC as it offers the quickest and most cost-effective way for b+s to onboard, provision and manage new customers, and it provides the b+s reseller network with cost-effective and easy-to-consume cloud communications solutions for customers of all sizes.

    A key factor in choosing VOSS-4-UC was the VOSS Business Admin Portal, which is an easy-to-use interface that enables delegated administration and end user self-service, and provides much easier MACD administration. This empowers b+s to manage its cloud communications platform centrally, while offering decentralized, role-based access control to end customers, and to resellers and their end customers.

    During the transition, VOSS automated the process of user provisioning for b+s, by synchronizing users and their UC services with data provided by the LDAP server. This meant that services such as Auto Move, Quick Add Subscriber, and entitlement profiles could be linked together to create zero-touch provisioning.

    Stefan Peters, Director at VOSS Solutions, commented; "VOSS-4-UC gives Bucher + Suter a single pane of glass interface to support both shared architecture and dedicated customers on its multi-tenant, cloud communications platform. The team at VOSS and b+s has worked well together to build a management platform that suits b+s exact requirements, providing them with a highly competitive and agile cloud communications platform."

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform", explained Ralph Müller, Sales & Business Development Cloud at b+s. "Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages."

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    About VOSS Solutions
    VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly-sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

    VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world.

    About Bucher + Suter
    Bucher + Suter offers solutions to a range of business needs: cloud services providing businesses flexibility and agility, project business to ensure on-the-ground solutions are implemented the right way, and a suite of powerful contact center & collaboration software designed to leverage world-class Cisco technology. The company’s goal is to connect their customers and partners with the very best Swiss-engineered business solutions. https://www.bucher-suter.com/

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion