VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

Find out more

  • ​About VOSS
    ​VOSS delivers greater TCO savings than any other UC management vendor Read more
  • ​Service provider
    ​Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
  • ​Enterprise / Government
    ​Unlocking agile and flexible UC for large and medium enterprise organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Here's an enterprise guide to UC managementRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    "VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier."

    Ryan Burtch, Cameo Solutions

  • FlexITy

    "VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks." Read more

    Mark Hayward, Vice President of Operations and IS Deployment, FlexITy

VOSS Customers

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Latest from VOSS

  • VOSS Press Coverage

    An Enterprise Guide to UC Management – Part 2

    Here is the second article from our CEO, Mike Frayne, guest blogger on UC Today
    September 2019

  • VOSS Press Coverage

    An Enterprise Guide to UC Management – Part 1

    Check out the first of a two-part blog post from VOSS CEO, Mike Frayne, on UC Today:
    An Enterprise Guide to UC Management – Part 1
    September 2019

  • VOSS Blog

    VOSS: Offering a Single Point of Integration for UC

    Rob Moore, VP Global Services, VOSS Solutions 

    Increased automation to improve business effectiveness, accuracy, and reduce costs is a massively topical conversation for us with all our customers. I’ve been working for VOSS and with our UC management customers for over 13 years, and during that time, we’ve implemented a significant number of application integration projects to implement effective automation to business processes that automate the end-to-end provisioning and management of a wide range of UC applications and the ever-growing list of third-party applications that enterprises are coming to rely on.

    Recent examples include integration with ServiceNow to automate a number of typical day-to-day move/add/change requests, like resetting pins and passwords. In this example, a user would open a ticket (via email) to ServiceNow and the VOSS-4-UC management system would pick up this ticket, recognize the ticket type (password reset) and automatically kick off the transactions to complete this action and then update the ServiceNow ticket. The following graphic shows the information workflow as part of this complex integration.



    Another recent example involved ActiveDirectory and the onboarding of new staff. When a new user is added into ActiveDirectory, they are assigned a specific user “profile” such as office worker or executive. With ActiveDirectory being integrated into VOSS-4-UC, we are able to pick up the addition of the new employee and, based on information contained in ActiveDirectory, make provisioning decisions about what UC applications and services this individual should get and automatically provision that user with a device, number, and UC-related services such as voicemail or setup as a contact center agent, and then issue a welcome email back to the individual with instructions on how to use their services.

    Interestingly, if I look back 12+ years ago, we didn’t get a lot of requests for integration. So, what’s changed?

    There has been an explosion over that time of both third-party applications but also advances in authentication and authorization requirements and available applications to enable it. LDAP isn’t new and neither are technologies to enable Single Sign-On, but as the breadth of applications we use on a daily basis has grown, the demand for a single directory and authentication method has as well.

    Amongst the proliferation of available applications users have access to, enterprises need to make access to these applications easy while maintaining centralized access control.

    However, integrating a wide range of applications can be a challenge with no single API standard, lack of a common development framework, and many applications not having an API at all.

    This is where VOSS has real tangible benefits. VOSS-4-UC provides a flexible framework with a number of available drivers to enable application integration including SOAP, JSON, Command Line (via SSH or Telnet) and a GUI Orchestration driver, to enable integration into applications that have no API interface of their own.



    The framework itself is highly adaptable and can be customized to meet the specific management use cases of the application being integrated.

    For example, in the ServiceNow integration example described above, custom workflows with associated transactions were created to match the events and actions needed to be taken by the VOSS-4-UC management application based on the specific ServiceNow ticket types being created along with subsequent ServiceNow ticket status updates directly from VOSS-4-UC.

    A key benefit to be gained from using VOSS-4-UC as the center piece of your UC infrastructure and management solution is due to the wide range of API integration options coupled with the flexible development framework. At the heart of this technology is our dynamic API driver. When integrating to many applications ( JSON for example), the VOSS dynamic API driver will “absorb” the API of the integrating application through information exchange and dynamically create an internal representation of the application’s API and make it available within VOSS-4-UC – allowing for either the creation of overlay menus/screens or even as an available RESTFul API to another third-party application - essentially allowing VOSS-4-UC to act as a common API gateway.

    An additional benefit is that any workflow created on top of this API can auto-generate a new API representation of that specific API function. As an example, VOSS could combine multiple third-party application API actions into a single workflow which would, in turn, present back a single API call to enact that new workflow. This capability can greatly reduce the amount of development work needed to complete an application integration and automation project and subsequent maintenance work in the future whenever the application needed to be updated – helping future proof the overall solution.

    In summary, VOSS-4-UC provides substantial benefits to organizations looking to centralize the control and access to UC applications and services, and drive costs out of the organization through application integration and through the automation of service fulfillment and day-to-day operational activities within the UC application and surrounding application environment.

    By leveraging the flexible VOSS-4-UC framework and API integration options, businesses can:

    • Integrate UC deep into business processes to deliver value
    • Simplify business processes through automation
    • Deliver new user experiences and behaviors
    • Provide better overall visibility and control of services and costs
    • Improve ability to rapidly adapt to the business’s changing needs


    For more information on how VOSS can help your organization with UC Management and automation please contact us.

     

     

  • VOSS Blog

    When Considering a Mass UC Migration, Think VOSS MiGR8-2-UC

    Tom Turrington, Migration Team Lead, VOSS

    Excitingly, it is incredibly busy at VOSS. Sometimes however, it is good to take a step back and have a self-congratulatory look at what we have achieved and some of the recent migration success stories - after all that is why we work so hard!

    We have performed migrations using our inhouse tool - MiGR8-2-UC - across many industries from retailers, through to banks and government organisations. We’ve migrated from legacy PBXs, changed dial plans, and moved devices from one platform to another - all the while accelerating the time to revenue, saving our customers money and minimising the impact on their business by accurately mapping users and the features they are using to the new technologies.

    M2UC-NX in action


    In just the last few major projects we have discovered, extracted, transformed, validated and provisioned millions of devices and users.

    Whilst we continue to work on large projects around the globe, highlights of some recent successes include:

    • A central UK government agency with approximately 100,000 phones and 2,500 analogue gateways all on three legacy Genband CS2K systems utilised across 850 sites. This was successfully transformed and moved onto Cisco Call Managers in 8 months (37 weekly batches) using MiGR8-2-UC.
       
    • A Middle Eastern telecoms provider needed a migration from Cisco HUCS to HCS. 1011 customers and 19565 phones across 55 UC clusters were processed in 7 weeks using MiGR8-2-UC.
       
    • A very large UK bank with ~2,400 sites hosting 70,000 phones and ~120,000 EM profiles (1 TDM PBX per site moving to 7 clusters of Cisco Call Managers). Total project length was 8 months with the data migrated in 15 batches. MiGR8-2-UC was used.
       
    • A telecoms provider in Asia Pacific began with a migration involving 4,000 phones on three clusters spread across 15 sites in 6 countries. All work was completed in 4 weeks from planning to switchover, with the actual switchover taking place within one day. This led to a migration of another customer consisting of 23,000 phones located in 30 sites across 12 countries and following that a large migration of 4,000 sites and 220,000 phones. All devices are merged into a single VOSS-4-UC management platform and MiGR8-2-UC was used for all of the above.


    Current projects are moving at a similar pace, some examples include:

    • A US-based retail chain with over 4,000 stores (one Cisco Call Manager Express server per store) and ~360 users per store all moving to 36 Call Manager clusters using...you guessed it - MiGR8-2-UC! The customer has been in control of MiGR8-2-UC from the start, making confident progress and is now looking to ramp up speed to migrating 100 stores per week.
       
    • Merging of three UK government agencies totalling 20K devices from three Call Managers into one megacluster. Various complexities include resolving number clashes and modified dial-plans. We are currently on-track to have the migration comfortably completed within the planned two months.
       
    • Helping our customers transition from various legacy PBXs onto new hardware so rapidly whilst reducing errors would not have been possible without MiGR8-2-UC. Challenges faced during a migration are many and varied but with VOSS’ experience and the adaptability of MiGR8-2-UCwe consistently have a 100% success rate at completing the planned projects and extremely high post migration quality rates.


    With the reduced potential for human error and increased productivity of the migration team that MiGR8-2-UC brings, comes the ability to accelerate the rate of migration, which reduces time to revenue. Using MiGR8-2-UC we have seen time savings of 66% over the full course of a migration compared to using a manual method such as bulk loaders.

    Reduced time to revenue


    Whatever the scenario, MiGR8-2-UC’s ability to accurately handle large, complex cutovers has proven itself time and again. So, if you’re thinking of carrying out a UC migration, talk to VOSS. We can help.

    Useful links:

     

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion